WHAT DOES IT COVER?
The Limited Warranty Period begins on the original date of purchase and only applies to products purchased from an authorized reseller.
The Limited Warranty does not cover issues caused by the incorrect installation of the product. If it is determined that the failure of the product was caused by modification, misuse, or abuse of the product, replacements and return shipping will be at the customer’s expense.
The Limited Warranty covers the cost of shipping replacement parts but does not cover additional costs relating to the removal or replacement of defective parts or products.
The Limited Warranty is voided if your product is modified, improperly installed, used beyond its stated Max load, or otherwise misused or abused. ErGear products are intended for indoor use only. Outdoor use voids the Limited Warranty.
HOW TO REQUEST A CLAIM
For warranty support, please call us toll-free at +800-651-9525 or email us at firstname.lastname@example.org. When contacting us, please include the following information:
1. Where the product was purchased.
2. The original order number and/or receipt.
3. Your name and address.
4. The model number of the product.
5. A complete description of the problem and the part number from the manual.
This information will help us to expedite the process and resolve your issue as quickly as possible.