FAQs – ErGear


A. Check the weight of your monitor and see if it is below the max rated load of the mount you are looking at.
B. Check the size of your monitor and confirm if it is in the size range of the mount.
C. Check the VESA pattern of your monitor and confirm if it is 75x75mm/100x100mm if yes it should fit.
D. If you have no VESA hole pattern on your monitor you will need a EGMUA4 Non VESA adaptor kit.

What if my monitors bolt pattern is wider then your 100 x 100mm VESA pattern?
You will need an adaptor plate to install the monitor to the mounts or stands.

Yes. However, the particle board is softer than a solid wood or MDF desk top. We suggest you purchase a reinforcing plate (EGDA1) for installation.

Yes. But in order to protect the glass table,we suggest you should purchase a reinforcing plate (EGDA1) for installation.

There are two methods for installation.
a.Please place a wooden block with the same size of the crossbar under your desk.
b.Or you can also use grommet mounting method to install the stand.

If you have a thin table,you could try to place a wooden block between the tabletop and the c-clamp, which will add a few inches of height.

Our monitor mounts & stands come with a 360°rotation function on the head. If the head is skewed please mount the monitor first and then directly rotate it back to the right angle.
(BTW, If the mount is not attached to a desktop, it will be difficult to rotate the VESA plate by hand).

We recommend that you use spacers and long screws M4x30mm to install.
First, fix the spacers inside/outside the mounting hole , then attach the VESA plate, and finally fix it with M4x30mm screws.

a. Mount your monitor to the mount or stand first, the arm needs weight to form some gravity, press down to open the adjustment points. Continue to apply pressure to the arm gradually and the arm should go down to a horizontal angle in order to access the gas spring adjust bolt.
b. If you find it difficult to press the arm into the horizontal position, you could try making an angle between the two arms and try it again, this may help.

Please kindly check the screw direction of the connector ring. Since the ring hole is threaded on one side and unthreaded on the other side, the screw needs to be screwed from left to right.

Please note there is a bolt on the top of the vesa for monitor level adjustment.You can remove the nut and turn the bolt with the supplied
allen key to raise or lower the monitor a few inches, and install the nut after the adjustment.

If you want to lower the monitor, please use the large allen key to keep turning the screw clockwise ("-" direction) to reduce arm tension until the monitor can hold itself at the desired height. If your monitor is light, please turn the screws several times. (One turns ≈ 1lbs)

Firstly, please hold the gas spring arm to a horizontal position. Then use the large allen key to keep turning the screw counterclockwise ("+" direction) continuously to increase the arm tension according to the weight of your monitor until the monitor can maintain at the desired height. (One circle ≈ 1lbs)

There are set screws on the outside of the joints of each monitor arm, just retighten these screws to fix it.

a. First, tighten the set screws at each joint.
b. If the monitor arm still drifts after tightened the set screws, we suggest that you could disassemble the arm to check whether the set screw is stuck in the seam, as shown in the picture. If so, turn the plastic cover indicated by the arrow in the picture to avoid the screw getting stuck seam.
c. If you have tried the above methods and the problem still exists, then you can disassemble the set screw to see if the screw inside is relatively short, or directly replace a screw with a size of M6x15mm screw to tighten the arm.

No, the monitor wall mount can only be installed on single wooden stud, concrete and brick walls.

No, installing on a metal stud may cause the mount to fall.

The thickness of the standing desk top is 0.7".

This electric height-adjustable standing desk can hold up to 176 lbs. Solid steel legs with aerospace-grade connectors ensure high stability.

Yes. There are currently 4 desktop sizes available: 40" x 24", 55" x 24", 58" x 28", 63" x 28".

Most tools are included. Only a screwdriver or drill is required to screw in the screws. A clear instruction manual allows quick & easy installation using the provided hardware.

The desktop comes in two sections, but the whole desk can be securely assembled in about 30 minutes.

Yes, a dual monitor mount and monitors can be attached to this desk.

Height can be adjusted from 28.35" to 46.46". There are 3 height-preset memory buttons for quick one-press access to your preferred heights.

It can move up or down at a speed of 1" per second.

No. It's designed for smooth operation with low noise, so it won't affect your focus or disturb others. Noise level is under 55dB when adjusting height.

Yes. The standing desk's solid structure ensures high stability, even in motion and at full height. It can hold up to 176 lbs.

Yes. There are currently 3 colors available: Black, Vintage Brown, and Natural. We will have more colors in the future.

The electric desk can support up to 176 lbs. The lifting system has been tested 20,000 times and has a 20+ year design service life.

Yes, it does.

No drilling of holes is required. All the holes are pre-drilled.

The minimum height for this electric office desk is 28.35".

Please send us a message through Amazon and include your Amazon order number. We're ready to help you with any questions or issues.

There are 3 height-preset memory buttons for quick one-press access to your preferred heights. Save any height between 28.35" and 46.46".

It's 28" wide.

Yes. View the detailed installation video at the top of the Amazon product page (with the product images).

No. This sturdy adjustable-height desk is very stable, even at full height. It has a solid steel structure and can hold up to 176 lbs.

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