PRIVACY POLICY

INTRODUCTION  

ErGear takes your privacy seriously. We are committed to keeping your personal information private and safe. All personal data we collect is kept strictly secure and is only used for the purposes described in this privacy policy.  

This policy applies to information collected through our websites and any information we collect offline, including information you provide to our customer service team on the phone.  

WHO ‘WE’ ARE  

We are a global company supplying goods to the US, Canada, Europe, and Japan.

WHAT IS ‘PERSONAL DATA’  

Personal data is any data that could directly or indirectly identify you. This includes information like your name, address, telephone number, and your email address. In some cases, it may include less obvious identifying information, like your IP Address (see below).  

WHAT DATA DO WE COLLECT?  

When you visit ErGear.com or shop with us online, we collect information about you and your use of our website. We treat this information as falling into three categories: Customer Information, Usage Data, and your IP Address.  

Customer Information is the information you explicitly provide to us when you make an online purchase or sign up to receive our newsletters. This includes: 

• Name
• Email address
• Shipping and/or billing address
• Payment information 

Usage Data is general information about how you interact with our website. This includes: 

• Pages you visited
• How you came to the website (for example, by clicking on a link)
• The buttons or links you select 
• Whether you have visited the website before 

When you visit a website, the web server needs to know your computer’s public network address so it can send the requested pages to your browser. The public network address associated with your computer is called its 'public IP address' and is sent automatically each time you access a website.  

It is usually possible to determine the general geographic location of a computer with its IP Address. Often, it is not possible to determine the specific computer and/or the specific user. If your IP Address is unique to you and is published somewhere, or if you later identify yourself while using the same IP Address, it is possible that the IP Address could identify you.  

HOW WE COLLECT DATA 

When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you sign up for a newsletter, respond to a job application or an offer, join us on social media, take part in surveys, or contact us for help. If you do not want to provide personal data, you do not have to. But it might limit your ability to do certain things on the website.  

When you visit ErGear.com or shop with us online, we collect some information about you automatically, including Usage Data.  

Some of this information is collected using cookies or other similar tracking technologies that have been placed by us or by third parties. For details on how cookies work, including which ones we use and how you can control them, please see our Cookie Policy. 

In the European Union, your IP Address is considered to be personal data, and we treat it accordingly. 

HOW WE USE DATA  

We only use your personal data in the following ways:  

• To fill orders placed by you 
• In accordance with a legal obligation
• When we have your explicit consent
• Where we have legitimate interests to process the data and our interests are not overridden by your rights  

The main reason we use your personal data is to fill orders and to manage our relationship with you. For example, when dealing with questions about products, returns, and warranty claims. 

YOUR RIGHTS 

Your personal data belongs to you. You have the right to:  

• Know what personal data we hold about you
• Make sure that all personal data is correct and up to date 
• Ask us to correct any personal data 
• Object to our continued processing of your personal data 

If you no longer wish to receive any online communications, let us know by clicking the ‘unsubscribe’ link at the bottom of the newsletter or other communication. 

You can notify us if you no longer want us to process your personal data. Please understand that if you do so, it may mean that we can no longer provide our services to you. 

You can contact us at any time by emailing service@ergear.com. We will generally respond to your request within 24 hours. 

HOW TO CONTACT US 

Call: (US/CA) 1-800-651-9525       Mon–Fri, 8am–8pm (CST)

        (UK) 44-808-196-3875       Mon–Fri, 2pm–10pm (UTC)

Email: support@ergear.com